Warranty Policy

At Tri Tech Fitness Store, we are committed to providing you with genuine Garmin fitness technology of the highest quality. We source our products exclusively through trusted channels to ensure their authenticity and reliability. To give you peace of mind, we offer a comprehensive warranty on your purchase. Please review the following guidelines for our Warranty Policy:

Warranty Coverage

The warranty period for all Garmin devices purchased from Tri Tech Fitness Store is covered by the Local Supplier Warranty.

  • 1 Year on the device itself

  • 6 Months on all accessories (e.g., charging cables, straps)

Scope:

The warranty covers manufacturing defects in materials or workmanship that occur during the normal and intended use of the product.

Warranty Covers:

  • Manufacturing Defects

  • Hardware Malfunctions

  • Faulty Electronics

  • Charging Failures (excluding damage due to improper use)

  • Defective Components

Warranty Claims Process

Contact Customer Support:

If you encounter an issue that you believe is covered by this warranty, please contact our expert support team immediately.

Please provide the following information to expedite your claim:

1. Your order details (Order number, Date of Purchase).

2. A clear and detailed description of the problem.

3. Any supporting photos or video documentation of the issue.

Assessment and Resolution:

Our dedicated customer support team will guide you through the warranty claim process. We will assess the issue and may request that you send the product to our authorized service center for a thorough technical evaluation. The appropriate resolution will be determined based on the assessment.

Resolution Options

Once a claim is verified as a legitimate warranty issue, Tri Tech Fitness Store, in partnership with the local supplier, may offer one of the following resolutions:

  • Repair: If feasible, the product will be repaired or defective parts will be replaced by authorized technicians to restore full functionality.

  • Replacement: If the product cannot be repaired, we will provide a replacement product of the same or a comparable model, subject to stock availability.

  • Refund: In the rare case where repair or replacement is not possible or practical, we may offer a refund for the product's purchase price, issued via the original payment method.

Warranty Limitations and Exclusions

Please note the following limitations to our warranty:

  • Exclusions: The warranty does NOT cover damage or defects resulting from:

    • Misuse, abuse, or improper handling.

    • Accidents (e.g., drops, liquid damage outside of stated water resistance).

    • Unauthorized modifications or repairs performed by non-authorized parties.

    • Normal wear and tear (e.g., scratches, degradation of battery life over time).

    • Failure to follow product instructions.

  • Non-Transferable: The warranty is valid only for the original purchaser and is non-transferable.

  • Proof of Purchase: A valid proof of purchase (original receipt or order confirmation) is mandatory for all warranty claims.

Contact Us

Our fitness-savvy staff is passionate about your goals and ready to assist with any questions.

If you have any questions or require further assistance regarding our Warranty Policy, please contact us at:

Email: [email protected]

Phone/Viber: 09190995387