Return, Replacement, and Refund Policy

At Tri Tech Fitness Store, we are dedicated to providing you with authentic, high-quality Garmin fitness technology. We want you to be completely satisfied with your purchase. If you encounter any issues, this policy outlines the steps for a smooth return, replacement, or refund.

Return Eligibility

To be eligible for a return, replacement, or refund, your product must meet the following criteria:

  • Timeframe: You must initiate the return process within 7 days from the date of delivery. After this period, we unfortunately cannot accept returns.

  • Product Condition: The product must be unused and in its original packaging, including all accessories, manuals, and protective films. It must be in the same condition as when you received it.

  • Proof of Purchase: The original sales invoice or official purchase record from Tri Tech Fitness Store is mandatory.

Valid Return Reasons

We accept returns only for the following reasons:

  • Defective or Malfunctioning Product

  • Damaged During Shipping

  • Incorrect Product Received (The item received does not match the item ordered)

  • Product Recall Initiated by the brand (Garmin)

Conditions Not Accepted for Return

Returns will not be accepted under the following conditions:

  • Excessive Wear and Tear or damage due to misuse or negligence.

  • Unauthorized Modifications or repairs performed by non-authorized parties.

  • Extended Period beyond the 7-day return policy.

  • Missing or Tampered Serial Numbers, making product authenticity unverified.

  • Products returned without official proof of purchase from Tri Tech Fitness Store.

  • Buyer’s Remorse (e.g., change of mind, dissatisfaction with color/model when the product is not defective).

The Return Process

Step 1: Contact Customer Support

To initiate a return, replacement, or refund, please contact our expert support team. You must provide your order details and the reason for the return.

You must include the following information with your request:

  • Order Number:

  • Date of Purchase & Receipt:

  • Issue: A detailed description of the problem with the product.

  • Documentation: Clear photos and/or videos to support your claim.

Crucial Note: For claims involving products damaged during shipping or incorrect items received, a clear Unboxing Video is required, as indicated on our packaging. No Unboxing video, no return.

Step 2: Return Authorization (RA) and Shipment

Once your request is approved by our team, you will be issued a Return Authorization (RA) number and detailed instructions on how and where to send the item.

  • Return Shipment: The customer is generally responsible for arranging and covering the shipping costs for the return shipment, unless the return is due to a shipping error or a proven defective item.

  • Tracking: We recommend using a trackable shipping method to ensure the safe return of the product. Please clearly mark the RA number on the exterior of the package.

Step 3: Product Inspection

Upon receiving the returned product, our team will inspect it to ensure it meets all eligibility criteria and confirm the reported defect or issue. We reserve the right to refuse returns that do not meet the criteria.

Resolution Options

If the return is approved following inspection, we will proceed with one of the following resolution options:

Replacement

If a replacement is requested and approved, we will provide you with a product of the same or a similar model, subject to current stock availability.

Refund

If a replacement is requested and approved, we will provide you with a product of the same or a similar model, subject to current stock availability.

  • Store Credit: Issued as a credit that can be used towards future purchases on our website.

  • Original Payment Method: Issued back to the credit card, digital wallet, or bank account used for the original purchase.

Refund Timing: The processing time for a refund may vary depending on your bank or payment provider. Please allow a reasonable time for the refund to be fully reflected in your account.

Non-Returnable Items

Please note that certain items, such as downloadable software or services, are not eligible for return, replacement, or refund.

Contact Us

If you have any questions or require further assistance regarding our Return, Replacement, and Refund Policy, our customer support team is here to help and ensure your satisfaction.

Email: [email protected]

Phone/Viber: 09190995387